This page explains how much your personal data matters to us. When you join Big Big Win, rest assured — your privacy is always our top priority.
Big Big Win (https://bigbigwin.app) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting our members' privacy is one of our most important responsibilities. This Privacy Policy explains in detail what information Big Big Win collects, why we collect it, and how it is used and kept secure.
By using the Big Big Win website, creating an account, or using our services, you are considered to have agreed to this Privacy Policy. Please read it carefully. If you have any questions, feel free to reach out to our support team.
This Privacy Policy applies solely to the Big Big Win platform. Big Big Win is not responsible for any third-party sites or services.
Collecting certain information is essential for Big Big Win to deliver its services. We only collect what is needed to give you the best gaming experience and to keep your account secure.
Big Big Win only collects information that is necessary. We do not ask for unnecessary personal details, and we will never request your password or OTP by phone or message.
In some cases, information may be received from payment gateways or identity verification services. Such information is used solely to confirm your identity and process deposits and withdrawals.
| Type of Data | Purpose of Collection | Mandatory? |
|---|---|---|
| Mobile Number | Account verification and OTP delivery | Yes |
| Name & Date of Birth | Age Verification & KYC | Yes |
| National ID Card | Withdrawal Approval | At the time of withdrawal |
| Payment Information | Deposits & Withdrawals | Yes |
| IP Address | Security & Fraud Prevention | Automated |
| Gaming History | Responsible Gaming Monitoring | Automated |
Big Big Win uses collected information only for its stated purposes. No data is used beyond what has been defined.
Big Big Win never sells your data to advertising companies or uses it for unrelated marketing purposes.
Big Big Win uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and monitored.
Please note that no online transmission is 100% secure. Always keep your password private and avoid clicking on unfamiliar links.
As a Big Big Win member, you have important rights regarding your personal data. We respect these rights and make them as easy as possible to exercise.
To exercise any of the above rights, contact our support team. Big Big Win typically responds within 7 business days.
Big Big Win is strictly for adults aged 18 and above. We do not knowingly collect or process information from anyone under the age of 18.
If a minor has registered using a false age and this comes to our attention, the account will be immediately closed and any collected data will be deleted.
If you suspect that a child or teenager in your household can access Big Big Win, please contact our support team immediately.
Big Big Win retains your information only for as long as needed. Retention periods are determined by the type of data and applicable legal requirements.
| Type of Data | Retention Period |
|---|---|
| Account Information | For the duration of the active account + 5 years |
| Transaction Records | Minimum 5 years (in accordance with AML regulations) |
| KYC Documents | 5 years after account closure |
| Gaming History | For the duration of the active account |
| Support Conversations | 2 Years |
| Cookie Data | 30 days to 1 year |
Big Big Win reserves the right to update or amend this Privacy Policy as needed. Members will be notified of any significant changes via SMS to their registered mobile number or through a platform notification.
Continued use of the site after any changes constitutes your acceptance of the updated policy. We recommend checking this page periodically.
For any questions, concerns, or requests related to our Privacy Policy, please reach out to our support team. We are always ready to help.
Here's a quick overview of the steps we've taken to protect your privacy.
All data transmitted on Big Big Win is protected by 256-bit TLS/SSL encryption. Your information never travels over an unsecured network.
Each account is verified to ensure only the genuine account holder has access. Fraud has no place here.
Big Big Win never sells your personal information. Our revenue comes from gaming services — not your data.
Server and account activity is monitored 24 hours a day. Suspicious logins or transactions are blocked immediately.
Enable OTP and 2FA to add an extra layer of security to your account. Even if someone knows your password, they won't be able to log in.
Big big win's support team is available around the clock to assist with any privacy-related questions.
Answers to the most frequently asked member questions about our Privacy Policy.